Refund & Cancellation
Phoolwool.com makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know. Phoolwool.com is will not cancel or change orders already in process at the florist, en-route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered on the same day, you can reach us on +91 8000 143 243. No change in delivery instructions will be entertained by Phoolwool.com prior to 2 working hours of the time of delivery and acknowledged by our Customer support team (domestic). No change of any kind in the delivery requests will be entertained for any international order 48 hours before the scheduled delivery of the order unless confirmed by our Customer Service team on email (international deliveries). Phoolwool.com will not cancel any order unless informed 24 hours (domestic) / 48 hours (international) prior to the delivery date.
Notwithstanding anything contained herein the Terms and Conditions, any Discount Voucher issued to you by Phoolwool.com can be used only once and will expire thereafter, even if the order/delivery is unsuccessful.
Note: A refund will be processed by Phoolwool.com in the event Phoolwool.com determines that the cancellation of the order is due to Phoolwool.com's incapability of fulfilling the order.
Problems with an Order
Phoolwool.com makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.
Note: Phoolwool.com will not entertain any complaint for perishable products like fresh flowers; cake etc. after 48 hours from the time of delivery.
Shortly after you place an order, you will receive an Order Confirmation e-mail which will include all the details of your order, including the order number, (required in the event you need to contact Phoolwool.com). To show our appreciation, you will receive a confirmation e-mail from Phoolwool.com when your gift has been delivered.
Return & Refund Policy
Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.
Notwithstanding anything contained in the Terms and Conditions, in the event PHOOLWOOL.COM decides to refund to you, Phoolwool.com will offer only credit vouchers equivalent to the refund amount but in some case Phoolwool.com will refund the money back and the refund could be processed if we have account details of the customer. Refund could be processed if it is agreed upon and communicated in writing to the customer.
Online Refund is credited directly through the mode from which customer has paid the money within 24 working hours. Once processed by Phoolwool.com refund takes 10-15 business days to reflect in your account.
Offline Refund is credited once customer shares the bank details post which it takes 5-7 working days. Once processed by Phoolwool.com refund takes 10-15 business days to reflect in your account.
Phoolwool.com is not responsible and does not guarantee refund for cases where:
Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender.
· Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
· Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
· Product quality problems caused by improper handling by the recipient.
Phoolwool.com will not accept any product exchanges.
If any product received by you is in a damaged/defective condition, you should report the same to PHOOLWOOL.COM within 48 hours of such delivery at91-8000143243 and e-mail the photographs of the same at email@example.com. Phoolwool.com will in its sole discretion will either deliver to you, the new product at its own cost or refund to you the amount in relation to such product. Subject to the Terms and Conditions, once refund is initiated by Phoolwool, it takes 10-15 business days to reflect the refund amount in your account.